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NATIONAL NURSING HOME WATCH LIST

LADY OF THE OAKS RETIREMENT MANOR: Actual Harm and/or Immediate Jeopardy

1005 ERASTE LANDRY ROAD

LAFAYETTE LA

TELEPHONE: 3372326370

TYPE OF OWNERSHIP: For profit - Partnership

NUMBER OF BEDS / PERCENT OCCUPIED: 137 / 80

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Based on the annual and complaint survey data reported by CMS as of 02/06/10 , this home is listed because in at least one area they caused actual harm to a patient and/or subjected the patients to immediate jeopardy. More recent reports/corrections may be available. Check with the nursing home administrator. Actual harm is indicated by a score of G, H, I, while J, K, L indicate immediate jeopardy. The color coding scheme is below:
RATING DEFINITION
actual harm and/or immediate jeopardy: score= G,H,I,J,K,L
potential for more than minimal harm: score= D, E, F
potential for minimal harm: score= A, B, C
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NOTE: THIS HOME ALSO FOUND TO HAVE CAUSED ACTUAL HARM OR PLACED
PATIENTS IN IMMEDIATE JEOPARDY ON AT LEAST: 2 ADDITIONAL SURVEY(S)
RESULTS LISTED BASED ON MOST RECENT ANNUAL SURVEY DATED: 04/21/2009
RATING VIOLATION SCOPE/SEVERITY CODE
Make sure that a working call system is available in each resident's room or bathroom and bathing area. J
Have enough nurses to care for every resident in a way that maximizes the resident's well being. E
1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care pla E
Have a program to keep infection from spreading. E
Properly mark drugs and other similar products. E
Make sure there is a program to prevent/deal with mice, insects, or other pests. E
Keep all essential equipment working safely. E
At least once a month, have a licensed pharmacist check the drugs that each resident takes. E
Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. D
Store, cook, and give out food in a safe and clean way. E
1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects. D
Make sure that the nursing home area is free of dangers that cause accidents. E
Give professional services that follow each resident's written care plan. E
Give each resident care and services to get or keep the highest quality of life possible. G
Make sure all assessments are accurate, coordinated by an RN, done by the right professional, and are signed by the person completing them. D
Get rid of garbage properly. B
Provide activities to meet the needs of each resident. D
Provide care in a way that keeps or builds each resident's dignity and self respect. G
Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. E
1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
Set up or keep a group of people to review and ensure quality. E
Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or d D
Provide needed housekeeping and maintenance. E
Have a private telephone available for use. B

COMPLAINT SURVEY RESULTS: SUBSTANTIATED

DATERATINGCOMPLAINT VIOLATION CONFIRMEDSCOPE/SEVERITY CODE
06/04/2007 Tell each resident who can get Medicaid benefits about 1) which items and services Medicaid covers and which the resident must pay for; or 2) how to apply for Medicaid, along with the names and addresses of State groups that can h C
07/18/2007 Give professional services that meet a professional standard of quality. E
07/18/2007 Give professional services that follow each resident's written care plan. D
07/18/2007 Give each resident care and services to get or keep the highest quality of life possible. D
07/18/2007 Make sure there is a program to prevent/deal with mice, insects, or other pests. E
07/18/2007 Keep accurate and appropriate medical records. D
09/18/2007 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transf D
09/18/2007 1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. D
09/18/2007 Provide clean bed and bath linens that are in good condition. E
09/18/2007 Help the resident go to and from lab tests. E
09/18/2007 Keep accurate and appropriate medical records. E
03/14/2008 Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transf D
03/14/2008 Make sure that the nursing home area is free of dangers that cause accidents. J
03/14/2008 Keep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%. D
03/14/2008 Have enough nurses to care for every resident in a way that maximizes the resident's well being. H
03/14/2008 Follow all laws and professional standards. E
04/07/2008 Make sure that residents are safe from serious medication errors. D
06/04/2008 Make a complete assessment that covers all questions for areas that are listed in official regulations. G
06/04/2008 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update th E
06/04/2008 Give each resident care and services to get or keep the highest quality of life possible. D
06/04/2008 Make sure that the nursing home area is free of dangers that cause accidents. G
06/04/2008 Make sure that residents are safe from serious medication errors. E
06/04/2008 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. E
06/04/2008 Keep accurate and appropriate medical records. E
06/04/2008 Set up or keep a group of people to review and ensure quality. E
08/04/2008 Protect residents from mistreatment, neglect, and/or theft of personal property. J
08/04/2008 Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. J
08/04/2008 Make sure that the nursing home area is free of dangers that cause accidents. J
08/04/2008 Keep all essential equipment working safely. E
08/04/2008 Be administered in a way that leads to the highest possible level of well being for each resident. J
10/29/2008 Make sure that a working call system is available in each resident's room or bathroom and bathing area. J
11/18/2008 Make a complete assessment that covers all questions for areas that are listed in official regulations. G
11/18/2008 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update th G
11/18/2008 Give each resident care and services to get or keep the highest quality of life possible. D
11/18/2008 Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. G
11/18/2008 Keep accurate and appropriate medical records. D
01/14/2009 Make a complete assessment that covers all questions for areas that are listed in official regulations. D
01/14/2009 Give each resident care and services to get or keep the highest quality of life possible. D
03/11/2009 Keep each resident free from physical restraints, unless needed for medical treatment. D
03/11/2009 Provide care in a way that keeps or builds each resident's dignity and self respect. G
03/11/2009 Make a complete assessment that covers all questions for areas that are listed in official regulations. D
03/11/2009 Properly mark drugs and other similar products. D
03/11/2009 Make sure that a working call system is available in each resident's room or bathroom and bathing area. J
03/11/2009 Make sure there is a program to prevent/deal with mice, insects, or other pests. E
03/25/2009 Provide care in a way that keeps or builds each resident's dignity and self respect. G
05/22/2009 Keep each resident free from drugs that restrain them, unless needed for medical treatment. E
05/22/2009 Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured. E
05/22/2009 1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update th E
05/22/2009 Give professional services that meet a professional standard of quality. F
05/22/2009 Make sure that each resident's nutritional needs were met. G
05/22/2009 Give each resident enough fluids to keep them healthy and prevent dehydration. G
05/22/2009 Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. G
05/22/2009 Keep accurate and appropriate medical records. D
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