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NATIONAL NURSING HOME WATCH LIST |
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HILLCREST WEST: Actual Harm and/or Immediate Jeopardy |
6801 MIDDLEBROOK PIKE |
KNOXVILLE TN |
TELEPHONE: 8655887661 |
TYPE OF OWNERSHIP: For profit - Corporation |
NUMBER OF BEDS / PERCENT OCCUPIED: 194 / 70 |
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| Based on the annual and complaint survey data reported by CMS as of 02/06/10 , this home is listed because in at least one area they caused actual harm to a patient and/or subjected the patients to immediate jeopardy. More recent reports/corrections may be available. Check with the nursing home administrator. Actual harm is indicated by a score of G, H, I, while J, K, L indicate immediate jeopardy. The color coding scheme is below: |
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| RATING | DEFINITION |
|---|---|
 | actual harm and/or immediate jeopardy: score= G,H,I,J,K,L |
 | potential for more than minimal harm: score= D, E, F |
 | potential for minimal harm: score= A, B, C |
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| NOTE: THIS HOME ALSO FOUND TO HAVE CAUSED ACTUAL HARM OR PLACED |
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| PATIENTS IN IMMEDIATE JEOPARDY ON AT LEAST: 2 ADDITIONAL SURVEY(S) |
| RESULTS LISTED BASED ON MOST RECENT ANNUAL SURVEY DATED: 06/03/2009 |
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| RATING | VIOLATION | SCOPE/SEVERITY CODE |
|---|---|---|
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Give professional services that follow each resident's written care plan. | D |
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Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or d | D |
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Keep each resident's personal and medical records private and confidential. | D |
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Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. | D |
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Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. | G |
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Give proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible. | D |
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Make sure that the nursing home area is free of dangers that cause accidents. | G |
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Keep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%. | D |
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Properly mark drugs and other similar products. | D |
COMPLAINT SURVEY RESULTS: SUBSTANTIATED |
| DATE | RATING | COMPLAINT VIOLATION CONFIRMED | SCOPE/SEVERITY CODE |
|---|---|---|---|
| 09/07/2006 |
| Give professional services that meet a professional standard of quality. | D |
| 09/07/2006 |
| Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly. | D |
| 10/12/2006 |
| Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transf | D |
| 10/12/2006 |
| Try to resolve each resident's complaints quickly. | D |
| 02/28/2007 |
| Make sure that residents are safe from serious medication errors. | D |
| 04/09/2007 |
| Give professional services that meet a professional standard of quality. | D |
| 04/09/2007 |
| Make sure that the nursing home area is free of dangers that cause accidents. | G |
| 06/07/2007 |
| Make a complete assessment that covers all questions for areas that are listed in official regulations. | D |
| 08/15/2007 |
| Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene. | D |
| 08/15/2007 |
| Make sure that the nursing home area is free of dangers that cause accidents. | K |
| 02/07/2008 |
| Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. | D |
| 08/18/2008 |
| Make sure each resident has the right to choose activities, schedules and health care according to his or her interests, assessment, and plan of care. | D |
| 08/18/2008 |
| Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. | D |
| 08/18/2008 |
| Make sure that the nursing home area is free of dangers that cause accidents. | D |
| 02/23/2009 |
| Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transf | L |
| 02/23/2009 |
| Get doctor orders for the resident's immediate care when admitted. | J |
| 02/23/2009 |
| Give professional services that meet a professional standard of quality. | L |
| 02/23/2009 |
| Make sure that the nursing home area is free of dangers that cause accidents. | D |
| 02/23/2009 |
| Make sure that residents are safe from serious medication errors. | J |
| 02/23/2009 |
| Properly mark drugs and other similar products. | D |
| 02/23/2009 |
| Make sure that staff members wash their hands when needed. | E |
| 02/23/2009 |
| Be administered in a way that leads to the highest possible level of well being for each resident. | L |
| 02/23/2009 |
| Give or get lab tests to meet the needs of residents. | L |
| 02/23/2009 |
| Keep accurate and appropriate medical records. | D |
| 02/23/2009 |
| Set up or keep a group of people to review and ensure quality. | L |
| 04/21/2009 |
| Give each resident care and services to get or keep the highest quality of life possible. | D |
| 08/12/2009 |
| Tell each resident who can get Medicaid benefits about 1) which items and services Medicaid covers and which the resident must pay for; or 2) how to apply for Medicaid, along with the names and addresses of State groups that can h | D |
| 08/12/2009 |
| Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transf | D |
| 08/12/2009 |
| Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. | D |
| 08/12/2009 |
| Give professional services that meet a professional standard of quality. | D |
| 09/08/2009 |
| Quickly give a resident's personal money to the heads of his or her estate after the resident's death. | D |
| 10/08/2009 |
| Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transf | D |
| 10/08/2009 |
| Write and use policies that forbid mistreatment, neglect and abuse of residents and theft of residents' property. | D |
| 10/08/2009 |
| Make sure that the nursing home area is free of dangers that cause accidents. | G |
| 10/08/2009 |
| Store, cook, and give out food in a safe and clean way. | E |
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